Privacy policy

We, Synergy Agro & Dairy Products, operating under the brand name MilkyBay (“MilkyBay”, “we”, “us”), are the owners of this website (“Website”). The Website showcases our dairy products, services, offerings, and related information (“Offerings”).

We respect your privacy and are committed to protecting the personal information collected through this Website. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

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IMPORTANT NOTICE

PLEASE READ THIS PRIVACY POLICY CAREFULLY.

By clicking “I Agree”, continuing to use the Website, or providing us with your personal information, you consent to the collection and use of your information in accordance with this Privacy Policy.

If you do not agree, you may withdraw consent or choose not to provide personal information. Requests to withdraw consent may be sent to milkybaydotin@gmail.com.

If you are accessing the Website on behalf of a third party, you confirm that you have the authority to bind such third party to this Privacy Policy. If you do not have such authority, please refrain from using the Website.

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WHAT PERSONAL INFORMATION DO WE COLLECT?

You may be required to provide personal information including but not limited to:

• First name and last name

• Email address

• Phone number

• Delivery and billing address

• Location information

• Any other information voluntarily shared

This information is collectively referred to as “Personal Information.”

We collect Personal Information when you:

• Place an order on our Website

• Fill out contact or enquiry forms

• Interact with customer support

• Engage with us through promotions or feedback

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PAYMENT INFORMATION

Payments on the Website are processed through secure third-party payment gateways. While we may collect basic transaction-related details (such as name and email address), we do not collect, store, or access your credit/debit card or banking information.

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WEBSITE & SOCIAL MEDIA INTERACTIONS

We may collect Personal Information when you:

• Interact with MilkyBay’s official social media handles

• Share our content

• Submit reviews, feedback, or testimonials

You are responsible for ensuring the accuracy of any Personal Information you provide.

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COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve Website functionality and user experience. This may include information such as:

• IP address

• Browser and device details

• Pages visited and time spent

• Interaction data

Cookies are small encrypted files stored on your device.

TYPES OF COOKIES USED

• Strictly necessary cookies

• Analytical / performance cookies

• Targeting cookies

Cookies help us understand user behaviour, improve services, and optimise Website performance. Disabling cookies will not restrict access to the Website.

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GOOGLE ANALYTICS

We may use Google Analytics to understand Website usage patterns. Users may opt out through browser settings or the Google Analytics opt-out add-on.

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HOW DO WE USE YOUR INFORMATION?

We use Personal Information for the following purposes:

1. Processing and delivering orders

2. Managing payments and transactions

3. Responding to enquiries and customer support requests

4. Improving products, services, and Website experience

5. Managing customer relationships

6. Sending order updates and service communications

7. Sending promotional communications (with opt-out options)

8. Handling complaints or disputes

9. Internal record keeping

10. Complying with legal and regulatory obligations

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DISCLOSURE OF PERSONAL INFORMATION

We do not sell or rent your Personal Information. We may disclose it only in the following circumstances:

1. Service Providers – logistics partners, payment processors, IT service providers (under confidentiality obligations)

2. Affiliates – for operational and business purposes

3. Business Transfers – merger, acquisition, or restructuring

4. Legal & Regulatory Authorities – when required by law or court orders

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DATA RETENTION

We retain Personal Information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

You may request deletion of your Personal Information by contacting milkybaydotin@gmail.com. Please note that technical backups may persist temporarily.

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SECURITY MEASURES

Personal Information is stored on secure third-party cloud servers. While we take reasonable safeguards, no system is completely secure. Users are advised to be cautious of phishing or fraudulent communications.

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YOUR RIGHTS

You have the right to:

• Access your Personal Information

• Request correction or updates

• Request deletion

• Restrict or object to processing

• Withdraw consent

Requests will be handled within a reasonable timeframe and may require identity verification.

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CHILDREN’S PRIVACY

We do not knowingly collect Personal Information from children under 16 years of age without verified parental consent. If such information is identified, please contact us for deletion.

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CHOICE AND OPT-OUT

You may opt out of promotional communications by:

• Clicking the unsubscribe link in emails

• Emailing milkybaydotin@gmail.com

Transactional and service-related communications will continue as required.

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ELECTRONIC COMMUNICATIONS

By using the Website and providing your contact details, you consent to receive communications via email, SMS, call, WhatsApp, or other electronic means, even if your number is registered under DND. Electronic communications satisfy legal requirements for written communication.

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INFORMATION FOR EU & UK RESIDENTS (GDPR)

For users located in the EU or UK, MilkyBay acts as a Data Controller under GDPR and UK GDPR.

LEGAL BASIS

We process Personal Information based on:

• Consent

• Contractual necessity

• Legitimate business interests

CROSS-BORDER DATA TRANSFERS

Personal Information may be processed outside the EU/UK in compliance with applicable data protection laws.

YOUR RIGHTS

EU and UK residents have rights including access, rectification, erasure, restriction, objection, data portability, and the right to lodge a complaint with a supervisory authority.

UK residents may contact the ICO (www.ico.org.uk). We encourage contacting us first at milkybaydotin@gmail.com.

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LINKS TO THIRD-PARTY WEBSITES

The Website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

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LIMITATION OF LIABILITY

To the maximum extent permitted by law, Synergy Agro & Dairy Products and MilkyBay shall not be liable for any indirect, incidental, or consequential damages arising from this Privacy Policy.

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GOVERNING LAW & JURISDICTION

This Privacy Policy shall be governed by the laws of India. Courts located in Gurgaon, Haryana shall have exclusive jurisdiction.

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CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Continued use of the Website constitutes acceptance of the updated policy.

Last updated: 18th January 2026

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If you have questions, concerns, or wish to withdraw consent, please contact:

📧 milkybaydotin@gmail.com